Privacy Policy

ZUNGUKA

1. Information We Collect

We collect information to provide, improve, and personalize our services. This includes:

a. Information You Provide Directly:

Account Information: Name, email address, phone number, and other details you provide during registration.
Listings: Details about items you post, including descriptions, photos, and prices.
Payment Information: Payment details such as bank account or credit card information (processed securely through a third-party payment processor).

b. Information We Collect Automatically:

Device Information: IP address, device type, operating system, and browser type.
Usage Data: Details about your activity on the Platform, including searches, clicks, and interactions.
Location Data: Approximate location based on IP or device settings (with your consent).

c. Information from Third Parties:

Payment processors, delivery partners, or authentication services may provide information about your transactions or identity.

2. How We Use Your Information

We use the collected information to:

Facilitate transactions and communication between buyers and sellers.
Improve the Platform’s functionality and user experience.
Provide customer support and respond to inquiries.
Send updates, promotional content, and other communications (you can opt out anytime).
Detect, investigate, and prevent fraud or security breaches.

3. How We Share Your Information

We do not sell your personal information. However, we may share your data in the following ways:

With Other Users: Certain information, like your user name, the sector your item is in, and reviews, is shared with buyers or sellers during transactions.
With Service Providers: To facilitate payments, deliveries, and technical support.
For Legal Compliance: When law requires protecting our rights, users, or the public.
Business Transfers: If the Platform is merged, sold, or reorganized, your information may be transferred as part of the assets.

4. Your Privacy Choices

Access and Update: You can access or update your account information anytime through your profile settings.
Opt-Out: Manage your communication preferences to stop receiving promotional emails.
Delete Account: Request account deletion by contacting us at zunguka.rw@gmail.com.

5. Security

We use industry-standard security measures to protect your information. However, no method of transmission or storage is completely secure. Please use the Platform responsibly and report any concerns to zunguka.rw@gmail.com.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of the Platform constitutes your agreement to the updated terms.

At Zunguka, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the information you provide as a mover on our platform.

By using Zunguka's services, you agree to the practices outlined in this policy. Please review this document carefully.

Privacy Policy

ZUNGUKA Mover

1. Information We Collect

We collect the following types of information when you use Zunguka’s platform:

Personal Information: Your name, contact details (phone number, email address), and other identifying information necessary to create and maintain your account as a mover.
Delivery Information: Pickup and delivery addresses, the description of the items being transported, and the expected delivery times.
Payment Information: Details necessary for processing payments, including bank account details or other payment preferences.
Log and Usage Data: Information about your interactions with our platform, including delivery assignments, payment status, and communication with Zunguka, sellers, and buyers.

2. How We Use Your Information

We use your information for the following purposes:

Providing Delivery Services: To manage delivery requests, assign deliveries to you, and coordinate pickups and drop-offs.
Payment Processing: To process payments for services rendered, including delivery charges.
Communication: To send you important updates regarding deliveries, including reminders, changes, or any issues related to the service.
Improvement and Analytics: To improve our platform’s functionality, monitor service performance, and improve customer satisfaction.

3. Sharing Your Information

We may share your information under the following circumstances:

With Sellers and Buyers: To facilitate the delivery process, we may share your name, contact details, and delivery-related information with the sellers and buyers involved in the transaction.
With Service Providers: We may share your information with third-party vendors, such as payment processors and customer service teams, who assist in the execution of our services.
Legal Compliance: We may disclose your information when required by law, for legal processes, or to protect the rights, property, and safety of Zunguka, our users, or others.

By using Zunguka Mover's services, you agree to the practices outlined in this policy. Please review this document carefully.

4. Data Security

We take the security of your personal data seriously. We implement various technical and organizational measures to protect your data from unauthorized access, use, or disclosure. However, no data transmission over the internet is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal data only as long as necessary to provide you with our delivery services or as required by law. If you wish to deactivate your account or request the deletion of your data, you can contact us directly. Please note that we may retain certain information for legal or business purposes, such as tax compliance or dispute resolution.

6. Your Rights

As a mover, you have the right to:

Access your personal data: You may request a copy of the personal data we hold about you.
Correct your data: If any information we hold is inaccurate, you have the right to request corrections.
Delete your data: You can request the deletion of your personal data, subject to certain legal obligations or requirements for ongoing services.
Withdraw consent: You can withdraw your consent for us to process your personal data at any time, though this may limit your ability to continue providing services on the platform.

To exercise these rights, please contact us using the details below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If there are significant changes, we will notify you by posting the updated policy on the platform or contacting you directly. Your continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy.